How to troubleshoot emails not sending out

First thing to check when no emails are being sent or you're not getting any emails from your pbx, is to ssh to your pbx and login as root and check /var/log/maillog file

Another thing to check is the email address, say yourname@yourdomain.com, you need to check the MX Entry for yourdomain.com in the dns zone with your registrar, make sure it is setup correctly and correspond to whatever showing up in the above /var/log/maillog

2nd thing to check is make sure your pbx IP is in the whitelist of the email server for yourdomain.com and check the spam filter/folder of yourdomain.com email server to make sure you can receive emails from your PBX IP.

Was this answer helpful?

 Print this Article

Also Read

High CPU usage due to whois process

We have seen some of the PBX experience high CPU usage due to spinning whois process. If you...

How to activate Affiliates program

Activate your affiliate account today to: Receive an initial bonus deposit in your affiliate...

Call Quality Troubleshooting

In the case that you are experiencing bad call quality please consider the following suggestions....

How to change your Asterisk System to a different one

As of 2/25/2011,  this feature is not available anymore.  Please send us a ticket to...

How to change Hostname in the server

To change the hostname in the server, just ssh to the server as root and type...